Terms of Service

1. Agreement to Terms

By accessing or using the Friensys School ERP platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a school or organisation, you represent that you have authority to bind that entity.

2. Services

Friensys Info Labs ("Friensys") provides a cloud-based school ERP platform including modules for admissions, attendance, fees, examination, report cards, payroll, and parent communication. The specific modules available depend on your subscription plan.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorised access to your account
• Each school is responsible for all activity that occurs under its account

4. Acceptable Use

You agree not to:

• Use the Service to store or transmit unlawful, harmful, or fraudulent content
• Attempt to gain unauthorised access to any part of the Service or our systems
• Reverse-engineer, decompile, or create derivative works from the Service
• Resell, sublicense, or provide the Service to third parties without written consent
• Interfere with or disrupt the integrity or performance of the Service
• Use automated tools (bots, scrapers) to access the Service without prior consent

See our Acceptable Use Policy for additional restrictions.

5. Subscription and Payment

5.1 Plans

Subscriptions are available on an annual basis. Pricing is per-school and depends on the number of students and modules selected.

5.2 Payment Terms

Invoices are due within 15 days of issue. Late payments may result in suspension of access after a 7-day grace period and written notice.

5.3 Renewal

Subscriptions auto-renew annually unless cancelled in writing at least 30 days before the renewal date.

5.4 Refunds

See our Refund Policy for details.

6. Intellectual Property

Friensys retains all intellectual property rights in the Service, including software, design, documentation, and trademarks. These Terms do not grant you any ownership interest in the Service. Your school retains ownership of all data you upload to the Service.

7. Data and Privacy

Our Privacy Policy describes how we collect, use, and protect your data. By using the Service, you agree to the Privacy Policy and, where applicable, the Data Processing Agreement.

8. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party. This obligation survives termination of these Terms for three years.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Friensys' total liability under these Terms will not exceed the fees paid by you in the three months preceding the event giving rise to the claim
• Friensys will not be liable for indirect, incidental, consequential, or punitive damages, loss of data, or loss of revenue
• These limitations apply regardless of the form of action and even if Friensys has been advised of the possibility of such damages

10. Indemnification

You agree to indemnify and hold harmless Friensys and its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your breach of these Terms, or your violation of any applicable law.

11. Termination

Either party may terminate the subscription with 30 days' written notice. We may suspend or terminate access immediately for material breach of these Terms, including non-payment or violation of the Acceptable Use Policy.

Upon termination, you have 30 days to export your data. After that period, data will be deleted per our retention policy.

12. Governing Law and Disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms will first be attempted to be resolved through good-faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of Greater Noida, Uttar Pradesh, India.

13. Changes to Terms

We will notify you at least 30 days before material changes to these Terms via email. Continued use of the Service after the effective date constitutes acceptance.

14. Contact

Legal
Friensys Info Labs
Greater Noida West, Uttar Pradesh – 201306
Email: legal@friensys.com