Legal
Refund Policy
Last updated: 1 January 2025
Overview
Friensys Info Labs is committed to delivering value. This policy sets out when and how refunds are issued for our ERP subscriptions and professional services.
Annual Subscription Refunds
Within 30 Days of Payment
If you are dissatisfied with the platform within the first 30 days of your initial payment, contact us. We will work with you to resolve the issue. If we are unable to resolve it to your satisfaction, we will issue a prorated refund for the unused portion of your subscription.
After 30 Days
After 30 days, subscription fees are non-refundable. If you cancel your subscription mid-term, access continues until the end of the paid period and no refund is issued for the remaining months.
Exception: Service Failure
If Friensys fails to deliver contracted services (e.g., platform is unavailable for more than 48 cumulative hours in a month due to issues within our control), you may request a credit proportional to the downtime on your next invoice.
Professional Services
Professional services (implementation, training, data migration, customisation) are billed separately from the subscription.
| Service | Refund Condition | |---------|-----------------| | Implementation | Refundable in full if cancelled more than 7 days before the scheduled start date | | Training (on-site) | 50% refund if cancelled more than 48 hours before the session; non-refundable after that | | Data migration | Non-refundable once migration work has commenced | | Customisation | Refundable in full if cancelled before development starts; 50% if cancelled after scoping |
How to Request a Refund
Email billing@friensys.com with:
- Your school name and account email
- Invoice number
- Description of the issue and refund requested
We will acknowledge within 2 business days and resolve within 10 business days.
Chargeback Policy
Initiating a chargeback without first contacting us may result in immediate suspension of your account pending investigation. We encourage direct resolution and are committed to fair outcomes.
Contact
Billing
Friensys Info Labs
Email: billing@friensys.com
Phone: +91 96433 14016
Hours: Monday–Friday, 9:30 AM – 6:30 PM IST